It sounds like Amicable Care has been working hard to make things better for the people they look after, which is great! Here’s a simple breakdown of what happened:
- What was the problem?
- Last year, the Care Quality Commission (CQC), which checks how well care services are doing, found some serious problems at Amicable Care.
- They were worried about things like how medicines were given and how safe people were.
- What has changed?
- The CQC has noticed that Amicable Care has made some improvements.
- People who receive care and their families are happy with the kindness and reliability of the staff.
- The staff also feel more supported.
- What still needs to be done?
- Even though things are better, there are still some areas where Amicable Care needs to improve, especially with safety, making sure the care is effective, and the leadership of the company.
- They need to make sure they keep improving how they manage medicines.
- They also need to make sure that the care records have all the right information.
- What does “special measures” mean?
- When a care service is in “special measures,” it means the CQC has serious concerns and is watching them very closely.
- What does “requires improvement” mean?
- It means that things are better, but they still need to make some changes to give the best care.
- What is an action plan?
- An action plan is like a to-do list that the company needs to follow to fix the problems.
It’s good to know that the care agency is making positive changes, and hopefully, they’ll continue to improve!